Frequently Asked Questions
Registering with CondoCart is a quick and easy process. When you are ready to purchase your status or closing certificate, follow the prompts to place your order. At the end of your order, you will be directed provide your billing details along with your email address. An email will be sent to the email address provided outlining your username and providing further instructions to create your account password.
Select the Login button on CondoCart’s homepage to login to your CondoCart account. If you need to reset your password, simply select the “Lost your password?” hyperlink. You will be instructed to re-enter your username or email address in order to send an reset link to your email account.
Editing your personal details on CondoCart is easy to do. Go to the user dropdown menu and select the “Edit Profile” button. Select the “Save Changes” button to save all updates. If you would like to update your billing address, select the “Billing Address” button from the user update dropdown menu. Select the “Save Address” button to save all changes made.
Search your corporation number or condo address in our database and follow the prompts to pay with your credit card. Your management company will be notified of your pending order and begin working on its completion. Questions regarding the ordering process can be directed to support@condocart.ca.
A closing certificate is a supplementary document package that can be ordered after your status certificate has been issued to provide confirmation of any material changes that have occurred after the date of issuance. Closing certificate packages also include key contact information and resources to assist new owners during their move-in process.
We accept Visa, MasterCard, American Express and Interac payments.
Your status certificate will be produced within ten (10) calendar days of your order date unless you have selected an expedited delivery option. CondoCart will notify you by email when your status certificate is ready for download.
If you have not received your order within the estimated delivery timeframe, please reach out to your property management service provider. You can find their contact information on your order receipt.
To cancel or make changes to your order, please reach out to your property management service provider for further guidance and assistance. You can find their contact information on your order receipt.
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